Following are some questions that you may have about our puzzles or how to order one. We hope you can find the answers here. If not, please e-mail your questions to us at homegrownjigsaws@msn.com.
How do I send you the picture for the puzzle?
How do I send you the picture for the puzzle?
How long does it take to get the puzzle?
Can my puzzle order be rushed?
How long does it take to get the puzzle?
Can my puzzle order be rushed?
What do you mean when you ask if my picture is copyrighted?
How do I obtain a copyright release from a photographer?
What forms of payment do you accept?
What is PayPal?
Do you crop/enhance photos?
If I send you my snapshot, will I get it back?
What kind of snapshot works best?
I want to order, but I'm not sure about the total. Can you send me the total via email before I order?
What if there's something wrong with my puzzle?
The easiest way to send the photo is through the upload link on the order form page. Also, you can scan your picture (at least 400dpi; preferably in .jpg format) and send it as an e-mail attachment to homegrownjigsaws@msn.com or you can send the picture via U.S. mail to Home-Grown-Jigsaws,
5136 S. 23rd St.,
Omaha, NE, 68107
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We will normally ship your puzzle within 5 days of receiving your picture and payment. You should receive the puzzle in 7-10 business days.
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In the case of a puzzle emergency and if you ask us nice, we'll see what we can do to speed things up. We will certainly let you know if there's some reason we can't. We don't charge extra if you're in a hurry.
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What do you mean when you ask if my picture is copyrighted?
How do I obtain a copyright release from a photographer?
What forms of payment do you accept?
What is PayPal?
Do you crop/enhance photos?
If I send you my snapshot, will I get it back?
What kind of snapshot works best?
I want to order, but I'm not sure about the total. Can you send me the total via email before I order?
What if there's something wrong with my puzzle?
Professional photographers have copyrights on their work. Making a puzzle from their pictures without their written copyright release would be illegal and a big NO-NO! (So we don't do it!) Therefore, senior pictures, Wedding photos and other professional photos can't be used without the professional photographer's permission. Please see our copyright page for a printable release that you can take to your photographer. Otherwise, you must use your own personal photos/snapshots.
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If you click on the copyright page link, you will go to the copyright release form. You can print the form and take it to your photographer to obtain the release.
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We accept credit card payment from PayPal, personal checks, and money orders. PayPal and money order payments allow us to ship faster, since we do wait for personal checks to clear.
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PayPal is a large and very reputable company that processes credit cards for individuals and small businesses. In order to use the service as a consumer, you would need to sign up with PayPal and give them your credit card number. Your account with them is free. (They make their money from businesses like us!) You tell them when you want to buy something, and they will credit the seller with the money. They can pay anyone with an e-mail address. This payment form is very popular for auctions and small businesses, because the customer can pay a stranger with a credit card without giving out their credit card number to someone who is virtually unknown. Only PayPal sees your credit card number. Therefore, even though it takes a few minutes to set up a PayPal account, we think it's worth the security!
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In order to size the photo appropriately for the puzzle size you are ordering", we may do some minor cropping. If you want the picture cropped in a specific way, please let us know when you send the picture. Please note that all cropping is done to the scanned image on the computer, NOT to your original photograph!
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Yes. It will be returned with your order. If it's too large to fit, we'll send it in a separate envelope.
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Light-colored or bright pictures work better than dark ones; although darker backgrounds do work. Also, since most snapshots aren't in direct proportion to the 8.5" x 11" enlargement, some cropping takes place. Therefore, it's best if your subject doesn't go all the way to the edges of the photograph. We do notify you before printing if any problems with cropping occur. (They can usually be remedied by adding a white border.)
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Of course! We are happy to answer any questions you may have via email, and to calculate your total based on exactly what you want. After you are sure about what you want and how much it will cost, you can use the online order form, or we can even complete it for you.
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We are happy to replace any damaged puzzle. Just return the unsatisfactory puzzle for either a refund or replacement.
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